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Terms & Conditions


"Buyer" means the consumer who buys or agrees to buy goods on this website.
"Goods" means all products listed on the order and the order confirmation Email/Letter.
"Delivery" means the delivery of the goods to the address specified on the order.
"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977.
Excite Entertainment reserves the right to change these Terms and Conditions when necessary, without notice to you and any changes will take effect on the day they are posted.


These terms and conditions ("Terms") explain your rights and obligations in relation to this web site located at ("Site") and any goods purchased through this Site. Please read them carefully. The terms and conditions are regulated by the Laws of England and Wales ('UK Law).You may have other Rights granted under UK Law and these Terms do not affect those Rights. If there is anything you do not understand then please contact us.

We may change the Terms at any time by posting such changes on the Site. These will not have retrospective effect but will regulate any transactions thereafter. Accordingly each time that you purchase items you must first check and read the terms and conditions. Your continued use of the Site after changes have been made shall mean you are bound by the new terms.


The content of and copyright in the Site is owned by or licensed to us. This for the avoidance of doubt but by mere illustration only and not intended to be an exhaustive list includes graphics images, logos, price information and website design. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We reserve the right to suspend, restrict or terminate your use of this Site at any time.
Graphics and Images have been taken in house or the required permissions have been obtained for use within the website. We reiterate that unauthorised use of these images is copyright infringement. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


The Site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch of such goods. If you are unhappy with these improved, altered or modified goods you must follow the Returns Policy.

Whilst we try to display goods on our Site that are held in stock, if the ordered goods are not available we will advise you of this as soon as reasonably possible. You will be given the option of ordering an alternative product or receiving a full refund.

Excite Entertainment works very hard to ensure that the content on the website is correct, however on the rare occasions that we oversell a product your order may be subject to delay or alteration.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures, if there is a clear and obvious pricing error.  We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Acceptance Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).

We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order. We may at our total discretion reject your order.

All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

Please note that pricing may vary in our retail store to this website.


Excite Entertainment does not accept liability for any errors and omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services.

Excite Entertainment will do its best to correct errors and omissions as quickly as practicable after being notified of them.


Delivery charges vary based on your location and the method that you choose to have your goods delivered. You would be able to select and view the charges before any payment is made. Delivery times vary depending on the method you choose. Excite Entertainment is not responsible for guaranteeing your delivery time.

Excite Entertainment will deliver to the dispatch addressed provided by the consumer. If this address is incorrect Excite Entertainment will not assume responsibility for the goods that don?t reach their desired destination.


By filling out our trade in form you are agreeing that the items are yours to sell, that all items work 100% like they would when bought new and agreeing that if this is not the case and we receive an item that is not in this condition or as described when quoted they will be returned to you at a cost to you. When we contact you with a quote this quote is only an estimated quote and only valid if the items are recieved to us as decribed and expressed to us in the trade in form. If an item is not in as good a quality or condition as expected we will contact you about this and this will effect the price originally quoted to you and therefore could be less.


You have the right to cancel your order before it has been dispatched and receive a full refund. If we have already dispatched your order, you will have to file a returns request. However, we regret that we cannot accept cancellations of orders where the new item has been used, opened , not in its original condition or without all packaging and any tags intact. To cancel a contract, please log onto your account on our website and follow the returns procedure. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please return the goods within seven days of receiving a returns email from us. When returning the goods please provide a full description of the fault in the package and send it to us in its original condition and with all packaging and tags etc. intact.


Any personal details you provide to us are kept and processed in accordance with our Privacy Statement.

This Site may contain links to other web sites not under our control. We accept no responsibility or liability for the content or availability of those sites.

We may not necessarily keep a copy of these Terms and your order. We advise you to print a copy of them for your information in the future.

If any section of the Terms are held by a Court or other competent authority to be unenforceable then that section shall be considered deleted and not apply but the rest of the Terms will.
This agreement between us is personal to us and no other person who is not party to these Terms shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).

The Terms are the entire terms and conditions between us in relation to your use of this Site and any purchase made over the Site and no other terms, conditions or representations made by us and any of our employees or agents (unless made fraudulently) shall apply.

The Terms shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.

All items and products on this site are sold in pound sterling.


If you have any questions or comments about our service, please don't hesitate to contact us.
Excite Entertainment,

Excite Games Guisborough, 17 Market Place, Guisborough, TS14 6BN